Maximizing SaaS Profitability with FinOps Center and Agent Bill Embedded Q&A

Company Overview

Trusted Knight is led by a team of industry veterans with deep experience in cybersecurity, cloud innovation, entrepreneurship, and financial strategy. Their flagship offering, ProtectedAIR, delivers proactive web and browser transaction protection for enterprise and government customers—providing real-time defense against credential theft, session hijacking, and malicious code injection.

Delivered as a SaaS solution running on AWS, ProtectedAIR must maintain a delicate balance: strong security and performance at scale while managing the complex financial realities of multi-tenant infrastructure costs. For Trusted Knight, cost efficiency equals profitability.

The Challenge: Cost Visibility and Control in a Multi-Tenant SaaS Model

Like many SaaS providers, Trusted Knight’s AWS spending is a direct line item in their profit and loss (P&L). Their revenue is predictable—driven by customer subscriptions—but their AWS costs fluctuate daily based on data transfer, compute scaling, and new customer onboarding.

Before adopting FinOps Center, the company faced familiar challenges:

• Business and finance teams lacked real-time visibility into the cost-to-serve per customer.
• Engineers were regularly interrupted with ad-hoc requests to extract or explain AWS billing data.
• Forecasting profitability and making pricing or purchasing decisions required manual reconciliation across multiple tools.

“As a SaaS vendor operating on AWS, our P&L is directly impacted by cost controls, accurate cost allocation, and timely cost optimization. We found ourselves in a cycle of constant emails to our engineering teams, requesting spending details to support billing and purchasing decisions,”
— Terrance White, CEO, Trusted Knight

The Solution: FinOps Center and Agent Bill Embedded Q&A

Trusted Knight adopted Cloud Scal3’s FinOps Center, an AWS-native Cloud Financial Management solution that integrates AWS Cost & Usage Reports (CUR), Cost Optimization Hub data, and business financial mappings into a unified application experience.

FinOps Center automatically ingests Trusted Knight’s AWS billing data and aligns it with their SaaS customer, workload, and cost-center structure, providing an end-to-end view of cost allocation, profitability, and optimization opportunities.

To make the experience even more interactive, Trusted Knight enabled Agent Bill Embedded Q&A, Cloud Scal3’s generative AI layer powered by Amazon Q in QuickSight. This capability allows business and finance users to:

• Ask natural-language questions such as “What is the cost per tenant this month compared to last?” or “Which customer’s workloads exceeded budget?”
• Instantly receive multi-visual, contextual responses directly within the FinOps Center interface.
• Explore the data without requiring AWS console access or SQL expertise.

The combination of FinOps Center and Agent Bill delivers a true self-service financial analytics experience, democratizing access to cost data while preserving governance and accuracy.

Operational and Financial Impact

The results for Trusted Knight were immediate and measurable. Within weeks of implementation, the company saw:

• 50% reduction in management time spent maintaining and analyzing AWS environments.
• Elimination of manual reporting, freeing engineers to focus on product performance and innovation.
• Consistent profitability tracking across tenants, enabling data-driven decisions around pricing and scaling.
• Faster monthly close cycles, as finance teams can directly validate AWS costs against SaaS revenue streams.

FinOps Center also integrated seamlessly with Trusted Knight’s internal cost allocation rules—reflecting the correct per-customer cost share automatically during each SPICE dataset refresh in QuickSight. As new tenants are onboarded or architecture evolves, allocations update dynamically, ensuring every cost view remains current and accurate.

“We broke the cycle of chasing cost details with FinOps Center. Now, our business teams understand and manage AWS spending without overburdening our engineers. With what Cloud Scal3 is creating around Agent Bill, our hard and soft costs are only going to decrease.”
— Terrance White, CEO, Trusted Knight

Agent Bill: Step One Toward Agentic Cloud Financial Management

For Trusted Knight, Agent Bill represents the next evolution in SaaS financial operations—moving from insight to intelligent action. Today, Agent Bill provides contextual, role-based Q&A for cost management. Tomorrow, it will execute agentic automation:

• Recommending and triggering Savings Plan or Reserved Instance purchases.
• Aligning new account allocations automatically when new tenants are deployed.
• Notifying stakeholders when a cost threshold or profitability variance occurs.

This future vision—Agentic Cloud Financial Management (CFM)—turns FinOps from a reporting exercise into a continuous optimization loop driven by AI assistance.

Trusted Knight plans to leverage upcoming Agent Bill capabilities to further automate their internal showback model, allowing near real-time P&L updates per SaaS customer. By combining automation, AI, and FinOps best practices, the company expects to drive even greater efficiency across both technical and business operations.

A Strategic Partnership for Scalable SaaS Growth

Cloud Scal3’s FinOps Center and Agent Bill Embedded Q&A are now embedded in Trusted Knight’s internal management workflow. The platform acts as a bridge between technical and financial teams, bringing clarity to AWS spending, transparency to SaaS profitability, and predictability to financial planning.

As Trusted Knight continues to scale its ProtectedAIR service globally, the FinOps Center foundation ensures that every new AWS deployment, workload, and customer is financially aligned from day one.

Benefit

Trusted Knight’s experience demonstrates how SaaS vendors can maximize profitability by operationalizing AWS CFM within their existing cloud management processes.

Through FinOps Center and Agent Bill Embedded Q&A, the company transformed its AWS cost management from a reactive, engineering-driven process into a proactive, AI-powered business discipline.

The result: faster decisions, lower operational overhead, and higher margins—all while maintaining the performance and reliability their customers expect.

With FinOps Center and Agent Bill, Trusted Knight isn’t just managing cloud costs—they’re managing profitability.